Live Chat API

API Declaration

The "token" param must be contained in the header of the https request when calling the API.

Token is the only global API call credential for the Sobot API open platform. It is used when developers call the business APIs and thus should be properly kept. At least 32 chars should be reserved to store token. The validity period of token is currently 24 hours. It needs to be refreshed regularly or reacquired according to the token failure prompt returned by the API. When requesting the token API, regardless of the existence of token, a new token will be returned and its expiry time will be reset (currently 24 hours).

Token usage description:

1. Developers need to obtain and manage the token uniformly. When calling the Sobot open APIs of various business, they should use the same token, instead of refreshing and obtaining new tokens for each business. Otherwise, it will easily lead to token invalidation and affect the normal API call.
2. The current validity period of the token is transmitted by the returned expire_in, which is currently a value within 86,400 s. Developers need to refresh the new token in advance based on this valid time.
3. Developers should reacquire the token according to the token invalidation prompt returned by the API.

API Call

● Get the Access Token Code

API description:

Get the open API token, which is only applicable to all APIs of Sobot Open Platform v5.0. Contact the Sobot after-sales service personnel to get appid and app_key in the API.

Request method:

GET

Request URL:

 https://sg.sobot.io/api/get_token

Request param:

Param	Type	Required	Description
appid	String	Yes	API credential ID, the unique API call credential ID for the 3rd-party users
create_time	String	Yes	Timestamp (s), e.g.: timestamp 1569397773 for 2019-09-25 15:49:33
sign	String	Yes	Signature, md5(appid + create_time + app_key) sign signature, app_key is private key

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
item	Object	No	Return object

item object:

Param	Type	Required	Description
token	String	Yes	token code
expires_in	String	Yes	Credential valid time

Timestamp conversion tool:

 http://tool.chinaz.com/Tools/unixtime.aspx

sign signature generation example:

E.g., appid = "1"; create_time="1569397773"; app_key="2"

sign = Md5("115693977732") is 258eec3118705112b2c53dc8043d4d34.

Request example:

curl  https://sg.sobot.io/api/get_token?appid=1&create_time=1569397773&sign=258eec3118705112b2c53dc8043d4d34

Return example:

{
    "item": {
        "token": "4ac37cb2e9c740dba4b75a34d5358802",
        "expires_in": "86400"
    },
    "ret_code": "000000",
    "ret_msg": "success"
}

● Request for Agent

API description:

API type: Active call API

API function: Support initiating a request for chat between user and agent as a user by calling this API and establishing a chat

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/chat_connect

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param:

Param	Type	Required	Description
partnerid	String	Yes	The enterprise's user ID, which can be passed by the enterprise itself
source	String	No	Customer source: 0-PC, 1-WeChat, 2-SDK, 3-Weibo, 4-H5
channel_id	String	No	Sub-channel id
agentid	String	No	Designate agent ID
tran_flag	String	No	Whether to transfer to the designated agent alone: 1-Yes, 0-No
groupid	String	No	Designate skill group
params	String（json）	No	Custom Param
user_tels	String	No	User's phone no.
user_emails	String	No	User's e-mail
user_name	String	No	User's real name
user_nick	String	No	User's nickname
user_img	String	No	User avatar

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
item	Object	No	Return object

Item object:

Param	Type	Required	Description
status	Integer		Status: -1: Rejected due to repeated request, 0: Queuing, 1: Succeeded, 2: No agent, 3: Blacklisted
agent_name	String		Agent Name
agent_face	String		Agent Avatar
agentid	String		Agent ID
visitorid	String		User ID
cid	String		Chat ID
count	Integer		Queuing position

Request example:

curl  https://sg.sobot.io/api/chat/5/user/chat_connect 
-X POST 
-H 'language: en'
-H 'content-type:application/json'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
-d '{	 
    "partnerid" : "123",
    "source" : "0",
    "agentid" : "61673ee8d98d4282a95cdad38ffd5f5b",
    "tran_flag" : "1",
    "params" : "{\\"name\\":\\"lxl\\",\\"age\\":18}",
    "user_tels" : "13778967890 ;13278907890",
    "user_emails" : "xiaoming@1com; xiaoming2@1com",
    "user_img":"https://sobot-www.oss-cn.aliyuncs.com/0019JPG",
    "user_name" : "xiaoming"
    }'

Return example:

{
  "item": {
    "status": 1,
    "visitorid" :"fdd445a5b10f303297752dc3625db648",
    "agent_name" :"admin01", 
    "agent_face":"https://sobot-www.oss-cn.aliyuncs.com/61125123PNG", 
    "agentid":"61673ee8d98d4282a95cdad38ffd5f5b", 
    "cid":"eca9155a77384d64bb64a132e8459b7e"
  },
  "ret_code": "000000",
  "ret_msg": "success"
}

● Customer inquires agent

API description:

API type: Active call API

API function: Support sending messages to agent as a user by calling this API

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/chat_send

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param:

Param	Type	Required	Description
partnerid	String	Yes	The enterprise's user ID, which can be passed by the enterprise itself
content	String	Yes	User question
msg_type	String	No	Message type (text, image, voice; it's text by default. When it's image or voice, content will pass the image or audio URL, and audio supports mp3 and wav)

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
item	Object	No	Return object

item object:

Param	Type	Required	Description
status	String		Status: 1: Succeeded, 2: User was not connected to agent

Request example:

curl  https://sg.sobot.io/api/chat/5/user/chat_send
-X POST 
-H 'language: en'
-H 'content-type:application/json'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
-d ' {
    "partnerid": "123",
    "content": "https://bbs.sangfor.com.cn/data/attachment/sfchat/image/20687/15719849png",
    "msg_type": "image"
} '

Return example:

{
  "item": {
    "status": "1"
  },
  "ret_code": "000000",
  "ret_msg": "success"
}

● Agent message push

API description:

API type: Callback API

API function: Sobot system will push agent messages to the user's pre-configured callback URL.

Param description:

Param	Type	Required	Description
sys_code	String		System code 2: Live chat business
type	String		Message type chat_user_msg: Users receive messages
is_encrypt	String		Whether to encrypt, true: Encrypt, false: Not encrypt
content	Object		For message content details, see the table below

Message content:

Param	Type	Required	Description
msg_code	String		Message code: 200: Customer accesses to agent; 201: Customer receives queue position change; 202: Customer receives messages from agent; 204: Customer goes offline; 209: Customer receives agent evaluation invitation
msgid	String		Message ID
msg_type	String		Message type: text (including html tag), image
msg	String		Message Content
agentid	String		Agent ID
agent_nick	String		Agent Nickname
agent_face	String		Agent Avatar
partnerid	String		Customer docking ID
params	String		Customer docking custom field
cid	String		Chat ID

Request method:

POST

Type:

1) Customer accesses to chat:

{
    "sys_code":"2",
    "type":"chat_user_msg",
    "is_encrypt":"false",
    "content":{
        "cid":"a3afd241d1064780a508cbf644fc93bd",
        "agent_nick":"admin01",
        "msgid":"d25f2bfe4f8f4573af5751f6ab61ea70",
        "agent_face":"https://sobot-test.oss-cn.aliyuncs.com/coPNG",
        "partnerid":"222",
        "msg_code":"200",
        "params":{
            "name":"xiaoming",
            "age":18
        }
    }
}

2) Customer receives queue position change:

{
    "sys_code":"2",
    "type":"chat_user_msg",
    "is_encrypt":"false",
    "content":{
        "cid":"a3afd241d1064780a508cbf644fc93bd",
        "msg_code":"201",
        "count":"3",
        "msgid":"5646d04350e84f689ca855153c58c0f9",
        "partnerid":"222",
        "params":"{'name':'xiaoming','age': 18}"
    }
}

3) Customer receives messages from agent:

{
    "sys_code":"2",
    "type":"chat_user_msg",
    "isEncrypt":"false",
    "content":{
        "cid":"a3afd241d1064780a508cbf644fc93bd",
        "msg":"222",
        "agent_nick":"admin01",
        "msgid":"ab48f1e755ac766d8732501a3ef1a1161573465172716",
        "msg_type":"text",
        "agent_face":"https://sobot-test.oss-cn.aliyuncs.com/co123PNG",
        "partnerid":"222",
        "msg_code":"202",
        "params":""
    }
}

4) Customer goes offline:

{
    "sys_code":"2",
    "type":"chat_user_msg",
    "is_encrypt":"false",
    "content":{
        "cid":"a3afd241d1064780a508cbf644fc93bd",
        "msg_code":"204",
        "msgid":"eda5990841fc4f42a8a1ea5ef731a0c6",
        "partnerid":"222",
        "params":""
    }
}

5) Customer receives agent evaluation invitation:

{
    "sys_code":"2",
    "type":"chat_user_msg",
    "is_encrypt":"false",
    "content":{
        "agentid":"61673ee8d98d4282a95cdad38ffd5f5b",
        "msg_code":"209",
        "agent_nick":"admin01",
        "msgid":"68bab5d926334703a8a8c790aa99dd03",
        "partnerid":"222",
        "params":{
            "name":"xiaoming",
            "age":18
        },
        "cid":"83766ca85b3a4159b05b00b82dc12197"
    }
}

● Customer evaluation

API description:

API type: Active call API

API function: Support user to give satisfaction evaluation by calling this API

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/comment

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param:

Param	Type	Required	Description
partnerid	String	Yes	The enterprise's user ID, which can be passed by the enterprise itself
type	String	Yes	Evaluation type: 0: Bot evaluation, 1: Agent evaluation
solved	String	Yes	Evaluation result: 0: Unresolved, 1: Resolved
score	String	No	Agent evaluation score (1, 2, 3, 4, 5)
tag	String	No	Evaluation tag. In case of two or more tags, use "," to separate them
remark	String	No	Evaluation
comment_type	String	No	Evaluation type: 0: Invited evaluation, 1: Proactive evaluation

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
item	Object	No	Return object

item object:

Param	Type	Required	Description
status	Integer		Status: 0. Failed; 1. Succeeded; 2: Evaluated; 3: No inquiry,Evaluation unavailable
cid	String		Chat ID

Request example:

curl  https://sg.sobot.io/api/chat/5/user/comment 
-X POST 
-H 'language: en'
-H 'content-type:application/json'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
-d '{
    "partnerid" : "123", 
    "type" : "1", 
    "solved" : "1"
   }'

Return example:

{
"item": {
    "status":1,
    "cid":"eca9155a77384d64bb64a132e8459b7e" 
    },
"ret_code": "000000",
"ret_msg": "success"
}

● Customer ends chat

API description:

API type: Active call API

API function: Support user to end the current chat by calling this API

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/out

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param:

Param	Type	Required	Description
partnerid	String	Yes	The enterprise's user ID, which can be passed by the enterprise itself

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
item	Object	No	Return object

item object:

Param	Type	Required	Description
status	Integer		Status: 1. Succeeded

Request example:

curl  https://sg.sobot.io/api/chat/5/user/out
-X POST 
-H 'language: en'
-H 'content-type:application/json'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
-d '{	  
    "partnerid" : "123"
}'

Return example:

{
    "item": {
        "status":1
    },
    "ret_code": "000000",
    "ret_msg": "success"
}

● Query offline messages

API description:

API type: Active call API

API function: Support user to get offline messages sent by agent after the chat ends by calling this API For users docked by the open platform API, no offline message data are available because all messages will be pushed to the message URL.

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/offline_msg_data

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param:

Param	Type	Required	Description
visitorid	String	Yes	Visitor ID
timezone	String	NO	timezone

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
item	Object	No	Return object

item object:

Param	Type	Required	Description
size	Integer		Offline messages
msg_data	List		Agent list and the corresponding agent message list

msg_data object:

Param	Type	Required	Description
sender	String		Sender ID
sender_name	String		Sender nickname
send_face	String		Sender avatar
msg_list	List		Message list

msg_list object:

Param	Type	Required	Description
cid	String		Chat ID
msg	String		Message body
ts	String		Message sending time
t	String		Message sending time stamp（Millisecond level）

Request example:

curl  https://sg.sobot.io/api/chat/5/user/offline_msg_data
-X POST 
-H 'language: en'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
-d '{	  
"visitorid" : "xx",
"timezone":"Asia/Shanghai"
}'

Return example:

{
    "item": {
        "size": 2,
        "msg_data":[
        		 {
       		 "sender": "61673ee8d98d4282a95cdad38ffd5f5b",
        	 "sender_name": "admin01",
  			 "sender_face":"https://sobot-www.oss-cn.aliyuncs.com/console/25123PNG",
       		 "msg_list": [
         			 {
                        "cid": "c36d04f18b4e48eaa88e7a5c93212a0a",
                        "msg": "111",
                        "ts": "2019-10-31 19:13:57",
                        "t": "1676459190000"
                    },
                    {
                        "cid": "c36d04f18b4e48eaa88e7a5c93212a0a",
                        "msg": "222",
                        "ts": "2019-10-31 19:13:59",
                        "t": "1676459190000"
                    }
       			 ]
     		 }
   		 ]
    },
    "ret_code": "000000",
    "ret_msg": "success"
}

● Query customer chat list

API description:

API type: Active call API

API function: Support acquiring a user's chat record list (cid list) in the system by calling this API

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/query_cids

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param:

Param	Type	Required	Description
visitorid	String	YES	Visitor ID: Select either visitorid or partnerid
partnerid	String	NO	The enterprise's user ID, which can be passed by the enterprise itself
start_time	String	NO	Start time
timezone	String	NO	timezone

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
items	List	No	Object list

items object:

Param	Type	Required	Description
cid	String		Chat ID
start_date_time	Long		Chat time: millisecond
visitorid	String		Visitor ID

Request example:

curl  https://sg.sobot.io/api/chat/5/user/query_cids
-X POST 
-H 'language: en'
-H 'content-type:application/json'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
-d '{	  
       "visitorid" : "xx"
}'

Return example:

{
    "items": [
        {
            "cid": "825a57e755a240559e03deec267e6463",
            "start_date_time": 1568603119126,
            "visitorid": "7f27b999bbe94274ab1a738568aba137"
        },
        {
            "cid": "1874cbc483b64d4b9f1b7f06de083638",
            "start_date_time": 1568613840540,
            "visitorid": "7f27b999bbe94274ab1a738568aba137"
        }    
],
    "ret_code": "000000",
    "ret_msg": "success"
}

● Query customer chat records

API description:

API type: Active call API

API function: Support acquiring the detail records of a chat by calling this API

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/get_detail_by_cid

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param:

Param	Type	Required	Description
cid	String	Yes	Chat ID
partnerid	String	No	Enterprise's user ID: for open platform users
from	Integer	No	Source: 0: Open platform; 1: PC/H5/SDK
visitorid	String	No	Sobot user ID: for all users
name_flag	Integer	No	Agent name type: 0: Nickname (default); 1: Real name
timezone	String	No	timezone

Description:

1. Three query modes: cid, visitorid, partnerid + from; Mode priority: cid, visitorid, partnerid + from;

2. When visitorid or partnerid + from is passed in, it indicates querying the user's last chat record.

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
items	List	No	Object list

items object:

Param	Type	Required	Description
sender_name	String		Sender nickname
sender_type	Integer		Sender type: 0: User, 1: Bot, 2: Agent
sender_face	String		Sender avatar
receiver_name	String		Receiver nickname
receiver_type	Integer		Receiver type: 0: User, 1: Bot, 2: Agent
receiver_face	String		Receiver avatar
leave_msg_flag	String		User Submission 1-Submission (1 for submission, 0 for default)
sender	String		Sender ID
receiver	String		Receiver ID
msgid	String		Message ID
ts	String		Sending time format: yyyy-MM-dd HH:mm:ss
t	String		Sending time format: millisecond timestamp
msg	String		Chat Message
msg_type	Integer		Message type: 0: text, 1: image, 2: audio, 3: rich text
cid	String		Chat ID

Request example:

curl  https://sg.sobot.io/api/chat/5/user/get_detail_by_cid
-X POST 
-H 'language: en'
-H 'content-type:application/json'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
-d '{	  
    "cid" : "49142902cfa74f2d9af8e7c1b546221d",
    "name_flag" : 1
    }'

Return example:

{
    "items": [{
            "cid": "49142902cfa74f2d9af8e7c1b546221d",
            "msg":"<img src='http://bbs.sangfor.com.cn/data/attachment/sfchat/image/201910/154687/15719849png' class='webchat_img_upload upNowImg uploadedFile'>",
            "msg_type": 1,
            "msgid": "ab221eb4fbde4ea0b9fa728448470503",
            "receiver": "61673ee8d98d4282a95cdad38ffd5f5b",
            "receiver_name": "admin01",
            "receiver_type": 2,
            "sender": "fdd445a5b10f303297752dc3625db648",
            "sender_face": "https://sobot-www.oss-cn.aliyuncs.com/console/7e20834c439748c780ca9648ca6c0cde/userImage/20161207150019JPG",
            "sender_name": "xiaoming",
            "sender_type": 0,
            "t": "1572514382820",
            "ts": "2019-10-31 17:33:02"            
        }],
    "ret_code": "000000",
    "ret_msg": "success"
}

● Query agent work time

API description:

API type: Active call API

API function: Support acquiring the work time of livechat group by calling this API

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/admin_is_work

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param:

Param	Type	Required	Description
groupid	String	No	Skill group ID

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
item	Object	No	Return object

item object:

Param	Type	Required	Description
is_work	Boolean		Work status: true: On duty, false: Off duty

Request example:

 curl --location --request POST 'https://sg.sobot.io/api/chat/5/user/admin_is_work?groupid=1d89fad9e31d4498b1196f7580666e52' \
--header 'language: en' \
--header 'token: 4ac37cb2e9c740dba4b75a34d5358802' \
--header 'content-type: application/json' \
--data-raw ''

Return example:

{
    "item": {
        "is_work": true

    },
    "ret_code": "000000",
    "ret_msg": "success"
}

● Query agent real-time data

API description:

API type: Active call API

API function: Support acquiring the list of currently online agents and their status in the system by calling this API

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/get_once_data

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param: None

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
item	Object	No	Return object

item object:

Param	Type	Required	Description
admin_list	List		Online agent list. For details, see the text below
admin_size	Integer		No. of online agents
online_user_size	Integer		No. of online users
wait_user_size	Integer		No. of queuing users
robot_user_size	Integer		No. of bot chats

admin_list object:

Param	Type	Required	Description
agentid	String		Agent ID
group_name	List		Agent skill group name list
groupid	List		Agent skill group ID list
count	Integer		No. of users received by agent in real time
agent_email	String		Agent Email
status	Integer		Agent status (1: online, 2: occupied)
status_code	Integer		Custom status: 3. Break; 4. Training; 5. Meeting; 6. Dining; 7. Active
agent_name	String		Agent Name
agent_face	String		Agent Avatar
remark	String		Agent note
agent_nick	String		Agent Nickname
max_count	Integer		Agent reception maximum
status_time	String		Status duration time format: hh:mm:ss

Request example:

curl  https://sg.sobot.io/api/chat/5/user/get_once_data
-X POST 
-H 'language: en'
-H 'content-type:application/json'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 '

Return example:

{
    "item": {
        "wait_user_size": 0,
        "admin_size": 1,
        "online_user_size": 0,
        "robot_user_size": 0,
        "admin_list": [
            {
                "agentid": "61673ee8d98d4282a95cdad38ffd5f5b",
                "status_code": 0,
                "agent_name": "admin01",
                "agent_email": "123456@1com",
                "group_name": [
                    "group01",
                    "group02",
                    "group03"
                ],
                "groupid": [
                    "c4a3a9b8bc5742079d57d154ef2e2cc2",
                    "ef06c796d2b64218afc511dab1cd1283",
                    "a457f4dfe92842f8a11d1616c1c58dc1"
                ],
                "count": 0,
                "agent_face": "https://sobot-www.oss-cn.aliyuncs.com/console/7e25123PNG",
                "remark ": "hello",
                "max_count": 10,
                "service_no": "1",
                "status_time": "06:53:56",
                "agent_nick": "admin01",
                "status": 1
            }
        ]
    },
    "ret_code": "000000",
    "ret_msg": "success"
}

● Query online skill group list

API description:

API type: Active call API

API function: Support querying details of all online agent skill groups in the current system by calling this API

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/query_group

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param: None

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
items	List	No	Object list

items object:

Param	Type	Required	Description
groupid	String		Skill group ID
group_name	String		Skill Group Name
create_time	Long		Creation time (second timestamp)

Request example:

curl  https://sg.sobot.io/api/chat/5/user/query_group
-X POST 
-H 'language: en'
-H 'content-type:application/json'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 '

Return example:

{
    "items": [{
        "groupid" : "c4a3a9b8bc5742079d57d154ef2e2cc2",
        "group_name" : "group01",
        "create_time" : 1540176885
    }],
    "ret_code": "000000",
    "ret_msg": "success"
}

● Query online agent list

API description:

API type: Active call API

API function: Support querying details of all online agents in the current system by calling this API

Request method:

POST

Request URL:

 https://sg.sobot.io/api/chat/5/user/query_agent

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param:

Param	Type	Required	Description
timezone	String	No	timezone

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
items	List	No	Object list

items object:

Param	Type	Required	Description
agentid	String		Agent ID
group_name	List		Agent skill group name list
groupid	List		Agent skill group ID list
agent_email	String		Agent Email
agent_name	String		Agent Name
role_name	String		Role
agent_no	String		Agent work no.
agent_status	String		Agent status, 0: Not activated, 1: Enabled, 2: Platform controlled, 9: Disable, -1: Delete
create_time	String		Creation time (yyyy-MM-dd)
department_name	String		Department Name
createTimeAbs	String		Creation time time stamp （Millisecond level）

Request example:

curl  https://sg.sobot.io/api/chat/5/user/query_agent
-X POST 
-H 'language: en'
-H 'content-type:application/json'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 '

Return example:

{
 "items": [
  {
   "agent_email": "123456@1com",
   "agent_name": "admin01",
   "agent_no": "1",
   "agent_status": "1",
   "agentid": "61673ee8d98d4282a95cdad38ffd5f5b",
   "create_time": "2016-04-19",
   "department_name": "head office",
   "group_name": [
    "group01",
    "group02",
    "group03"
   ],
   "groupid": [
    "c4a3a9b8bc5742079d57d154ef2e2cc2",
    "ef06c796d2b64218afc511dab1cd1283",
    "a457f4dfe92842f8a11d1616c1c58dc1"
   ],
   "role_name": "super admin"
  }
 ],
 "ret_code": "000000",
 "ret_msg": "success"
}

● Query service summary record

API description:

API type: Active call API

API function: Support acquiring service summary records by calling this API

Request method:

POST

Request URL:

 https://sg.sobot.io/api/wb/5/data/query_summary

request headers：

Param	Type	Required	Description
language	String	Yes	Language identifiers: en-English, zh-Chinese

Request param:

Param	Type	Required	Description
cid	String	Yes	Chat ID: cid

Return param:

Param	Type	Required	Description
ret_code	String	Yes	Return code
ret_msg	String	Yes	Return message
item	Object	No	Return object

Item object:

Service Summary

Param	Type	Required	Description
summary_new_or_old_flag	Integer		0. No service summary submitted 1. Online old version service summary submitted 2. Service summary submitted
summary_classify_codes	String		Service category code
summary_classify_names	String		Service Category
summary_classify_paths	String		Service category path
summary_template_name	String		Service Template
summary_handle_progress	Integer		Processing Progress
summary_handle_progress_name	String		Processing progress name
remark	String		Note
customer_fields	List		Custom Field
summary_staff_name	String		Summary Agent
update_time	String		Summary Time
cid	String		Chat ID

Online old service summary

Param	Type	Required	Description
summary_new_or_old_flag	Integer		0. No service summary submitted 1. Online old version service summary submitted 2. Service summary submitted
summary_flag	String		Summary status: 1: Summarized, 0: Unsummarized
update_time	String		Summary Time
operation_name	String		Business Unit
req_type_name	String		Business type
question_status	String		Resolution status: 1: Resolved, 0: Unresolved
question_description	String		Note description
invalid_session	String		Invalid chat: 1: Invalid, 0: Valid
fields	List		Custom field list
summary_staff_name	String		Summary Agent
cid	String		Chat ID

fields object:

Param	Type	Required	Description
fieldid	String		Field ID
field_name	String		Field name
field_value	String		Field value

Request example:

curl  https://sg.sobot.io/api/wb/5/data/query_summary
-X POST 
-H 'language: en'
-H 'content-type:application/json'
-H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
-d '{	  
"cid": "xx"
}'

Return example:

Service Summary

{
    "item": {
            "cid": "3cd40201989943df8cd1ed845efcb043",
            "summary_new_or_old_flag": 2,
            "summary_classify_codes": "0003,0002",
            "summary_classify_names": "0003A,0002B",
            "summary_classify_paths": "AAA/0003A,AAA/0002B",
            "summary_template_name": "default1",
            "summary_staff_name": "admin01",
            "summary_handle_progress": "2",
            "summary_handle_progress_name": "Resolve",
            "remark": "summary",
            "customer_fields": [
            {
            "fieldid": "28f002c873c344d9a8f9b3606830dfbb",
            "field_name": "field01",
            "field_value": "value01"
            },
            {
            "fieldid": "9b9086c5bed84016af5adf273d41110e",
            "field_name": "field02",
            "field_value": "value02"
            }
            ],
            "update_time": "1554716281854"
        },
    "ret_code": "000000",
    "ret_msg": "success"
}

Online old service summary

{
    "item": {
            "cid": "3cd40201989943df8cd1ed845efcb043",
            "summary_flag": "1",
            "operation_name": "Business Unit",
            "req_type_name": "type01,type02",
            "summary_staff_name": "admin01",
            "question_status": "1",
            "question_description": "remark some question",
            "fields": [
            {
            "fieldid": "28f002c873c344d9a8f9b3606830dfbb",
            "field_name": "field01",
            "field_value": "value01"
            },
            {
            "fieldid": "9b9086c5bed84016af5adf273d41110e",
            "field_name": "field02",
            "field_value": "value02"
            }
            ],
            "invalid_session": "0",
            "update_time": "1554716281854"
        },
    "ret_code": "000000",
    "ret_msg": "success"
}

Error code

● Operation Done

Error code	Error description
000000	Operation done (Any code other than this code is an error code)

● System Exception

Error code	Error description
900001	Null token
900002	Token expired. Get a new one
900003	Incorrect signature
900004	Company api configuration info not found
999999	Unknown System Exception

● Business Exception

Error code	Error description
200001	Partnerid not passed
200002	Company info not found
200003	Visitor info not found
200004	Param cannot be null
200005	Entry ID or entry name not passed
200006	The visitor is offline and cannot evaluate
200007	The message has been evaluated and cannot be evaluated again
200008	Message content is not passed
200009	Evaluation type is not passed
200010	Evaluation result is not passed
200011	Chat ID is not passed
200012	Message ID is not passed
200013	Evaluation status is not passed
200014	Bot info is not passed
210001	Email not registered
210002	Email cannot be blank