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    Sobot
    2022-05-19
    Menus

    Live Chat API

    # Live Chat API

    # API Declaration

    The "token" param must be contained in the header of the https request when calling the API.

    Token is the only global API call credential for the Sobot API open platform. It is used when developers call the business APIs and thus should be properly kept. At least 32 chars should be reserved to store token. The validity period of token is currently 24 hours. It needs to be refreshed regularly or reacquired according to the token failure prompt returned by the API. When requesting the token API, regardless of the existence of token, a new token will be returned and its expiry time will be reset (currently 24 hours).

    Token usage description:

    1. Developers need to obtain and manage the token uniformly. When calling the Sobot open APIs of various business, they should use the same token, instead of refreshing and obtaining new tokens for each business. Otherwise, it will easily lead to token invalidation and affect the normal API call.
    2. The current validity period of the token is transmitted by the returned expire_in, which is currently a value within 86,400 s. Developers need to refresh the new token in advance based on this valid time.
    3. Developers should reacquire the token according to the token invalidation prompt returned by the API.

    # API Call

    # ● Get the Access Token Code

    API description:

    Get the open API token, which is only applicable to all APIs of Sobot Open Platform v5.0. Contact the Sobot after-sales service personnel to get appid and app_key in the API.

    Request method:

    GET

    Request URL:

     https://sg.sobot.io/api/get_token
    
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    Request param:

    Param Type Required Description
    appid String Yes API credential ID, the unique API call credential ID for the 3rd-party users
    create_time String Yes Timestamp (s), e.g.: timestamp 1569397773 for 2019-09-25 15:49:33
    sign String Yes Signature, md5(appid + create_time + app_key) sign signature, app_key is private key

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    item Object No Return object

    item object:

    Param Type Required Description
    token String Yes token code
    expires_in String Yes Credential valid time

    Timestamp conversion tool:

     https://www.unixtimestamp.com/
    
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    sign signature generation example:

    E.g., appid = "1"; create_time="1569397773"; app_key="2"

    sign = Md5("115693977732") is 258eec3118705112b2c53dc8043d4d34.

    Request example:

    curl  https://sg.sobot.io/api/get_token?appid=1&create_time=1569397773&sign=258eec3118705112b2c53dc8043d4d34
    
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    Return example:

    {
        "item": {
            "token": "4ac37cb2e9c740dba4b75a34d5358802",
            "expires_in": "86400"
        },
        "ret_code": "000000",
        "ret_msg": "success"
    }
    
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    # ● Request for Agent

    API description:

    API type: Active call API

    API function: Support initiating a request for chat between user and agent as a user by calling this API and establishing a chat

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/chat_connect
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param:

    Param Type Required Description
    partnerid String Yes The enterprise's user ID, which can be passed by the enterprise itself
    source String No Customer source: 0-PC, 1-WeChat, 2-SDK, 3-Weibo, 4-H5
    channel_id String No Sub-channel id
    agentid String No Designate agent ID
    tran_flag String No Whether to transfer to the designated agent alone: 1-Yes, 0-No
    groupid String No Designate skill group
    params String(json) No Custom Param
    user_tels String No User's phone no.
    user_emails String No User's e-mail
    user_name String No User's real name
    user_nick String No User's nickname
    user_img String No User avatar

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    item Object No Return object

    Item object:

    Param Type Required Description
    status Integer Status: -1: Rejected due to repeated request, 0: Queuing, 1: Succeeded, 2: No agent, 3: Blacklisted
    agent_name String Agent Name
    agent_face String Agent Avatar
    agentid String Agent ID
    visitorid String User ID
    cid String Chat ID
    count Integer Queuing position

    Request example:

    curl  https://sg.sobot.io/api/chat/5/user/chat_connect 
    -X POST 
    -H 'language: en'
    -H 'content-type:application/json'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
    -d '{	 
        "partnerid" : "123",
        "source" : "0",
        "agentid" : "61673ee8d98d4282a95cdad38ffd5f5b",
        "tran_flag" : "1",
        "params" : "{\\"name\\":\\"lxl\\",\\"age\\":18}",
        "user_tels" : "13778967890 ;13278907890",
        "user_emails" : "xiaoming@1com; xiaoming2@1com",
        "user_img":"https://sobot-www.oss-cn.aliyuncs.com/0019JPG",
        "user_name" : "xiaoming"
        }'
    
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    Return example:

    {
      "item": {
        "status": 1,
        "visitorid" :"fdd445a5b10f303297752dc3625db648",
        "agent_name" :"admin01", 
        "agent_face":"https://sobot-www.oss-cn.aliyuncs.com/61125123PNG", 
        "agentid":"61673ee8d98d4282a95cdad38ffd5f5b", 
        "cid":"eca9155a77384d64bb64a132e8459b7e"
      },
      "ret_code": "000000",
      "ret_msg": "success"
    }
    
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    # ● Customer inquires agent

    API description:

    API type: Active call API

    API function: Support sending messages to agent as a user by calling this API

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/chat_send
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param:

    Param Type Required Description
    partnerid String Yes The enterprise's user ID, which can be passed by the enterprise itself
    content String Yes User question
    msg_type String No Message type (text, image, voice, video; it's text by default. When it's image or voice、video, content will pass the image or audio、video URL, and audio supports mp3 and wav)
    appoint_cid String No The chat id of the quoted message in the current message. If this field value exists, appoint_msgid must also exist
    appoint_msgid String No The message id of the quoted message in the current message. If this field value exists, appoint_cid must also exist

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    item Object No Return object

    item object:

    Param Type Required Description
    status String Status: 1: Succeeded, 2: User was not connected to agent, 3: Quoted message does not exist

    Request example:

    curl  https://sg.sobot.io/api/chat/5/user/chat_send
    -X POST 
    -H 'language: en'
    -H 'content-type:application/json'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
    -d ' {
        "partnerid": "123",
        "content": "https://bbs.sangfor.com.cn/data/attachment/sfchat/image/20687/15719849png",
        "msg_type": "image",
        "appoint_cid": "d75bd92151a14c8fbabedf706e5c77d3",
        "appoint_msgid": "3d1f8fd3c68266829b2d3009fbbaeae31741593957699"
    } '
    
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    Return example:

    {
      "item": {
        "status": "1"
      },
      "ret_code": "000000",
      "ret_msg": "success"
    }
    
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    # ● Agent message push

    API description:

    API type: Callback API

    API function: Sobot system will push agent messages to the user's pre-configured callback URL.

    Param description:

    Param Type Required Description
    sys_code String System code 2: Live chat business
    type String Message type chat_user_msg: Users receive messages
    is_encrypt String Whether to encrypt, true: Encrypt, false: Not encrypt
    content Object For message content details, see the table below

    Message content:

    Param Type Required Description
    msg_code String Message code: 200: Customer accesses to agent; 201: Customer receives queue position change; 202: Customer receives messages from agent; 204: Customer goes offline; 209: Customer receives agent evaluation invitation; 211: Customer receives message recall from agent
    msgid String Message ID
    msg_type String Message type: text (including html tag), image
    msg String Message Content
    agentid String Agent ID
    agent_nick String Agent Nickname
    agent_face String Agent Avatar
    partnerid String Customer docking ID
    params String Customer docking custom field
    cid String Chat ID
    revoke_msgid String Message id of the recalled message from agent
    appoint_message Object The quoted message in the current message is detailed in the table below

    appoint_message object:

    Param Type Required Description
    cid String Chat id of the quoted message
    msgid String Message id of the quoted message
    appoint_type Integer Quoting type - 1-Unknown 0-Quoting oneself 1-Quoting opponent 2-Quoting bot
    content String Content of the quoted message
    msg_type String Type of the quoted message: text: Text (including html tag), image: Image

    Request method:

    POST

    Type:

    1) Customer accesses to chat:

    {
        "sys_code":"2",
        "type":"chat_user_msg",
        "is_encrypt":"false",
        "content":{
            "cid":"a3afd241d1064780a508cbf644fc93bd",
            "agent_nick":"admin01",
            "msgid":"d25f2bfe4f8f4573af5751f6ab61ea70",
            "agent_face":"https://sobot-test.oss-cn.aliyuncs.com/coPNG",
            "partnerid":"222",
            "msg_code":"200",
            "params":{
                "name":"xiaoming",
                "age":18
            }
        }
    }
    
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    2) Customer receives queue position change:

    {
        "sys_code":"2",
        "type":"chat_user_msg",
        "is_encrypt":"false",
        "content":{
            "cid":"a3afd241d1064780a508cbf644fc93bd",
            "msg_code":"201",
            "count":"3",
            "msgid":"5646d04350e84f689ca855153c58c0f9",
            "partnerid":"222",
            "params":"{'name':'xiaoming','age': 18}"
        }
    }
    
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    3) Customer receives messages from agent:

    {
        "sys_code":"2",
        "type":"chat_user_msg",
        "isEncrypt":"false",
        "content":{
            "cid":"a3afd241d1064780a508cbf644fc93bd",
            "msg":"222",
            "agent_nick":"admin01",
            "msgid":"ab48f1e755ac766d8732501a3ef1a1161573465172716",
            "msg_type":"text",
            "agent_face":"https://sobot-test.oss-cn.aliyuncs.com/co123PNG",
            "partnerid":"222",
            "msg_code":"202",
            "params":"",
            "appoint_message": {
              "cid": "a3afd241d1064780a508cbf644fc93bd",
              "msgid": "1fd57392522f4cdc9836e9eb1999766b",
              "appoint_type": 0,
              "content": "hello",
              "msg_type": "text"
            }
        }
    }
    
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    4) Customer goes offline:

    {
        "sys_code":"2",
        "type":"chat_user_msg",
        "is_encrypt":"false",
        "content":{
            "cid":"a3afd241d1064780a508cbf644fc93bd",
            "msg_code":"204",
            "msgid":"eda5990841fc4f42a8a1ea5ef731a0c6",
            "partnerid":"222",
            "params":""
        }
    }
    
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    5) Customer receives agent evaluation invitation:

    {
        "sys_code":"2",
        "type":"chat_user_msg",
        "is_encrypt":"false",
        "content":{
            "agentid":"61673ee8d98d4282a95cdad38ffd5f5b",
            "msg_code":"209",
            "agent_nick":"admin01",
            "msgid":"68bab5d926334703a8a8c790aa99dd03",
            "partnerid":"222",
            "params":{
                "name":"xiaoming",
                "age":18
            },
            "cid":"83766ca85b3a4159b05b00b82dc12197"
        }
    }
    
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    6) Customer receiving a recalled message from agent:

    {
        "sys_code":"2",
        "type":"chat_user_msg",
        "is_encrypt":"false",
        "content":{
            "agentid":"61673ee8d98d4282a95cdad38ffd5f5b",
            "msg_code":"211",
            "agent_nick":"admin01",
            "msgid":"68bab5d926334703a8a8c790aa99dd03",
            "partnerid":"222",
            "params":{
                "name":"xiaoming",
                "age":18
            },
            "cid":"83766ca85b3a4159b05b00b82dc12197",
            "revoke_msgid":"556f79e36f094b84bdc22aa896c25220"
        }
    }
    
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    # ● Customer evaluation

    API description:

    API type: Active call API

    API function: Support user to give satisfaction evaluation by calling this API

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/comment
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param:

    Param Type Required Description
    partnerid String Yes The enterprise's user ID, which can be passed by the enterprise itself
    type String Yes Evaluation type: 0: Bot evaluation, 1: Agent evaluation
    solved String Yes Evaluation result: 0: Unresolved, 1: Resolved
    score String No Agent evaluation score (1, 2, 3, 4, 5)
    tag String No Evaluation tag. In case of two or more tags, use "," to separate them
    remark String No Evaluation
    comment_type String No Evaluation type: 0: Invited evaluation, 1: Proactive evaluation

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    item Object No Return object

    item object:

    Param Type Required Description
    status Integer Status: 0. Failed; 1. Succeeded; 2: Evaluated; 3: No inquiry,Evaluation unavailable
    cid String Chat ID

    Request example:

    curl  https://sg.sobot.io/api/chat/5/user/comment 
    -X POST 
    -H 'language: en'
    -H 'content-type:application/json'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
    -d '{
        "partnerid" : "123", 
        "type" : "1", 
        "solved" : "1"
       }'
    
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    Return example:

    {
    "item": {
        "status":1,
        "cid":"eca9155a77384d64bb64a132e8459b7e" 
        },
    "ret_code": "000000",
    "ret_msg": "success"
    }
    
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    # ● Customer ends chat

    API description:

    API type: Active call API

    API function: Support user to end the current chat by calling this API

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/out
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param:

    Param Type Required Description
    partnerid String Yes The enterprise's user ID, which can be passed by the enterprise itself

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    item Object No Return object

    item object:

    Param Type Required Description
    status Integer Status: 1. Succeeded

    Request example:

    curl  https://sg.sobot.io/api/chat/5/user/out
    -X POST 
    -H 'language: en'
    -H 'content-type:application/json'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
    -d '{	  
        "partnerid" : "123"
    }'
    
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    Return example:

    {
        "item": {
            "status":1
        },
        "ret_code": "000000",
        "ret_msg": "success"
    }
    
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    # ● Query offline messages

    API description:

    API type: Active call API

    API function: Support user to get offline messages sent by agent after the chat ends by calling this API For users docked by the open platform API, no offline message data are available because all messages will be pushed to the message URL.

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/offline_msg_data
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param:

    Param Type Required Description
    visitorid String Yes Visitor ID
    timezone String NO timezone

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    item Object No Return object

    item object:

    Param Type Required Description
    size Integer Offline messages
    msg_data List Agent list and the corresponding agent message list

    msg_data object:

    Param Type Required Description
    sender String Sender ID
    sender_name String Sender nickname
    send_face String Sender avatar
    msg_list List Message list

    msg_list object:

    Param Type Required Description
    cid String Chat ID
    msg String Message body
    ts String Message sending time
    t String Message sending time stamp(Millisecond level)

    Request example:

    curl  https://sg.sobot.io/api/chat/5/user/offline_msg_data
    -X POST 
    -H 'language: en'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
    -d '{	  
    "visitorid" : "xx",
    "timezone":"Asia/Shanghai"
    }'
    
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    Return example:

    {
        "item": {
            "size": 2,
            "msg_data":[
            		 {
           		 "sender": "61673ee8d98d4282a95cdad38ffd5f5b",
            	 "sender_name": "admin01",
      			 "sender_face":"https://sobot-www.oss-cn.aliyuncs.com/console/25123PNG",
           		 "msg_list": [
             			 {
                            "cid": "c36d04f18b4e48eaa88e7a5c93212a0a",
                            "msg": "111",
                            "ts": "2019-10-31 19:13:57",
                            "t": "1676459190000"
                        },
                        {
                            "cid": "c36d04f18b4e48eaa88e7a5c93212a0a",
                            "msg": "222",
                            "ts": "2019-10-31 19:13:59",
                            "t": "1676459190000"
                        }
           			 ]
         		 }
       		 ]
        },
        "ret_code": "000000",
        "ret_msg": "success"
    }
    
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    # ● Query customer chat list

    API description:

    API type: Active call API

    API function: Support acquiring a user's chat record list (cid list) in the system by calling this API

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/query_cids
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param:

    Param Type Required Description
    visitorid String YES Visitor ID: Select either visitorid or partnerid
    partnerid String NO The enterprise's user ID, which can be passed by the enterprise itself
    start_time String NO Start time
    timezone String NO timezone

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    items List No Object list

    items object:

    Param Type Required Description
    cid String Chat ID
    start_date_time Long Chat time: millisecond
    visitorid String Visitor ID

    Request example:

    curl  https://sg.sobot.io/api/chat/5/user/query_cids
    -X POST 
    -H 'language: en'
    -H 'content-type:application/json'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
    -d '{	  
           "visitorid" : "xx"
    }'
    
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    Return example:

    {
        "items": [
            {
                "cid": "825a57e755a240559e03deec267e6463",
                "start_date_time": 1568603119126,
                "visitorid": "7f27b999bbe94274ab1a738568aba137"
            },
            {
                "cid": "1874cbc483b64d4b9f1b7f06de083638",
                "start_date_time": 1568613840540,
                "visitorid": "7f27b999bbe94274ab1a738568aba137"
            }    
    ],
        "ret_code": "000000",
        "ret_msg": "success"
    }
    
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    # ● Query customer chat records

    API description:

    API type: Active call API

    API function: Support acquiring the detail records of a chat by calling this API

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/get_detail_by_cid
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param:

    Param Type Required Description
    cid String Yes Chat ID
    partnerid String No Enterprise's user ID: for open platform users
    from Integer No Source: 0: Open platform; 1: PC/H5/SDK
    visitorid String No Sobot user ID: for all users
    name_flag Integer No Agent name type: 0: Nickname (default); 1: Real name
    timezone String No timezone

    Description:

    1. Three query modes: cid, visitorid, partnerid + from; Mode priority: cid, visitorid, partnerid + from;

    2. When visitorid or partnerid + from is passed in, it indicates querying the user's last chat record.

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    items List No Object list

    items object:

    Param Type Required Description
    sender_name String Sender nickname
    sender_type Integer Sender type: 0: User, 1: Bot, 2: Agent
    sender_face String Sender avatar
    receiver_name String Receiver nickname
    receiver_type Integer Receiver type: 0: User, 1: Bot, 2: Agent
    receiver_face String Receiver avatar
    leave_msg_flag String User Submission 1-Submission (1 for submission, 0 for default)
    sender String Sender ID
    receiver String Receiver ID
    msgid String Message ID
    ts String Sending time format: yyyy-MM-dd HH:mm:ss
    t String Sending time format: millisecond timestamp
    msg String Chat Message
    msg_type Integer Message type: 0: text, 1: image, 2: audio, 3: rich text
    cid String Chat ID

    Request example:

    curl  https://sg.sobot.io/api/chat/5/user/get_detail_by_cid
    -X POST 
    -H 'language: en'
    -H 'content-type:application/json'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
    -d '{	  
        "cid" : "49142902cfa74f2d9af8e7c1b546221d",
        "name_flag" : 1
        }'
    
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    Return example:

    {
        "items": [{
                "cid": "49142902cfa74f2d9af8e7c1b546221d",
                "msg":"<img src='http://bbs.sangfor.com.cn/data/attachment/sfchat/image/201910/154687/15719849png' class='webchat_img_upload upNowImg uploadedFile'>",
                "msg_type": 1,
                "msgid": "ab221eb4fbde4ea0b9fa728448470503",
                "receiver": "61673ee8d98d4282a95cdad38ffd5f5b",
                "receiver_name": "admin01",
                "receiver_type": 2,
                "sender": "fdd445a5b10f303297752dc3625db648",
                "sender_face": "https://sobot-www.oss-cn.aliyuncs.com/console/7e20834c439748c780ca9648ca6c0cde/userImage/20161207150019JPG",
                "sender_name": "xiaoming",
                "sender_type": 0,
                "t": "1572514382820",
                "ts": "2019-10-31 17:33:02"            
            }],
        "ret_code": "000000",
        "ret_msg": "success"
    }
    
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    # ● Query agent work time

    API description:

    API type: Active call API

    API function: Support acquiring the work time of livechat group by calling this API

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/admin_is_work
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param:

    Param Type Required Description
    groupid String No Skill group ID

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    item Object No Return object

    item object:

    Param Type Required Description
    is_work Boolean Work status: true: On duty, false: Off duty

    Request example:

     curl --location --request POST 'https://sg.sobot.io/api/chat/5/user/admin_is_work?groupid=1d89fad9e31d4498b1196f7580666e52' \
    --header 'language: en' \
    --header 'token: 4ac37cb2e9c740dba4b75a34d5358802' \
    --header 'content-type: application/json' \
    --data-raw ''
    
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    Return example:

    {
        "item": {
            "is_work": true
    
        },
        "ret_code": "000000",
        "ret_msg": "success"
    }
    
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    # ● Query agent real-time data

    API description:

    API type: Active call API

    API function: Support acquiring the list of currently online agents and their status in the system by calling this API

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/get_once_data
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param: None

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    item Object No Return object

    item object:

    Param Type Required Description
    admin_list List Online agent list. For details, see the text below
    admin_size Integer No. of online agents
    online_user_size Integer No. of online users
    wait_user_size Integer No. of queuing users
    robot_user_size Integer No. of bot chats

    admin_list object:

    Param Type Required Description
    agentid String Agent ID
    group_name List Agent skill group name list
    groupid List Agent skill group ID list
    count Integer No. of users received by agent in real time
    agent_email String Agent Email
    status Integer Agent status (1: online, 2: occupied)
    status_code Integer Custom status: 3. Break; 4. Training; 5. Meeting; 6. Dining; 7. Active
    agent_name String Agent Name
    agent_face String Agent Avatar
    remark String Agent note
    agent_nick String Agent Nickname
    max_count Integer Agent reception maximum
    status_time String Status duration time format: hh:mm:ss

    Request example:

    curl  https://sg.sobot.io/api/chat/5/user/get_once_data
    -X POST 
    -H 'language: en'
    -H 'content-type:application/json'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 '
    
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    Return example:

    {
        "item": {
            "wait_user_size": 0,
            "admin_size": 1,
            "online_user_size": 0,
            "robot_user_size": 0,
            "admin_list": [
                {
                    "agentid": "61673ee8d98d4282a95cdad38ffd5f5b",
                    "status_code": 0,
                    "agent_name": "admin01",
                    "agent_email": "123456@1com",
                    "group_name": [
                        "group01",
                        "group02",
                        "group03"
                    ],
                    "groupid": [
                        "c4a3a9b8bc5742079d57d154ef2e2cc2",
                        "ef06c796d2b64218afc511dab1cd1283",
                        "a457f4dfe92842f8a11d1616c1c58dc1"
                    ],
                    "count": 0,
                    "agent_face": "https://sobot-www.oss-cn.aliyuncs.com/console/7e25123PNG",
                    "remark ": "hello",
                    "max_count": 10,
                    "service_no": "1",
                    "status_time": "06:53:56",
                    "agent_nick": "admin01",
                    "status": 1
                }
            ]
        },
        "ret_code": "000000",
        "ret_msg": "success"
    }
    
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    # ● Query online skill group list

    API description:

    API type: Active call API

    API function: Support querying details of all online agent skill groups in the current system by calling this API

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/query_group
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param: None

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    items List No Object list

    items object:

    Param Type Required Description
    groupid String Skill group ID
    group_name String Skill Group Name
    create_time Long Creation time (second timestamp)

    Request example:

    curl  https://sg.sobot.io/api/chat/5/user/query_group
    -X POST 
    -H 'language: en'
    -H 'content-type:application/json'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 '
    
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    Return example:

    {
        "items": [{
            "groupid" : "c4a3a9b8bc5742079d57d154ef2e2cc2",
            "group_name" : "group01",
            "create_time" : 1540176885
        }],
        "ret_code": "000000",
        "ret_msg": "success"
    }
    
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    # ● Query online agent list

    API description:

    API type: Active call API

    API function: Support querying details of all online agents in the current system by calling this API

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/chat/5/user/query_agent
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param:

    Param Type Required Description
    timezone String No timezone

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    items List No Object list

    items object:

    Param Type Required Description
    agentid String Agent ID
    group_name List Agent skill group name list
    groupid List Agent skill group ID list
    agent_email String Agent Email
    agent_name String Agent Name
    role_name String Role
    agent_no String Agent work no.
    agent_status String Agent status, 0: Not activated, 1: Enabled, 2: Platform controlled, 9: Disable, -1: Delete
    create_time String Creation time (yyyy-MM-dd)
    department_name String Department Name
    createTimeAbs String Creation time time stamp (Millisecond level)

    Request example:

    curl  https://sg.sobot.io/api/chat/5/user/query_agent
    -X POST 
    -H 'language: en'
    -H 'content-type:application/json'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 '
    
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    Return example:

    {
     "items": [
      {
       "agent_email": "123456@1com",
       "agent_name": "admin01",
       "agent_no": "1",
       "agent_status": "1",
       "agentid": "61673ee8d98d4282a95cdad38ffd5f5b",
       "create_time": "2016-04-19",
       "department_name": "head office",
       "group_name": [
        "group01",
        "group02",
        "group03"
       ],
       "groupid": [
        "c4a3a9b8bc5742079d57d154ef2e2cc2",
        "ef06c796d2b64218afc511dab1cd1283",
        "a457f4dfe92842f8a11d1616c1c58dc1"
       ],
       "role_name": "super admin"
      }
     ],
     "ret_code": "000000",
     "ret_msg": "success"
    }
    
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    # ● Query service summary record

    API description:

    API type: Active call API

    API function: Support acquiring service summary records by calling this API

    Request method:

    POST

    Request URL:

     https://sg.sobot.io/api/wb/5/data/query_summary
    
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    request headers:

    Param Type Required Description
    language String Yes Language identifiers: en-English, zh-Chinese

    Request param:

    Param Type Required Description
    cid String Yes Chat ID: cid

    Return param:

    Param Type Required Description
    ret_code String Yes Return code
    ret_msg String Yes Return message
    item Object No Return object

    Item object:

    Service Summary

    Param Type Required Description
    summary_new_or_old_flag Integer 0. No service summary submitted 1. Online old version service summary submitted 2. Service summary submitted
    summary_classify_codes String Service category code
    summary_classify_names String Service Category
    summary_classify_paths String Service category path
    summary_template_name String Service Template
    summary_handle_progress Integer Processing Progress
    summary_handle_progress_name String Processing progress name
    remark String Note
    customer_fields List Custom Field
    summary_staff_name String Summary Agent
    update_time String Summary Time
    cid String Chat ID

    Online old service summary

    Param Type Required Description
    summary_new_or_old_flag Integer 0. No service summary submitted 1. Online old version service summary submitted 2. Service summary submitted
    summary_flag String Summary status: 1: Summarized, 0: Unsummarized
    update_time String Summary Time
    operation_name String Business Unit
    req_type_name String Business type
    question_status String Resolution status: 1: Resolved, 0: Unresolved
    question_description String Note description
    invalid_session String Invalid chat: 1: Invalid, 0: Valid
    fields List Custom field list
    summary_staff_name String Summary Agent
    cid String Chat ID

    fields object:

    Param Type Required Description
    fieldid String Field ID
    field_name String Field name
    field_value String Field value

    Request example:

    curl  https://sg.sobot.io/api/wb/5/data/query_summary
    -X POST 
    -H 'language: en'
    -H 'content-type:application/json'
    -H 'token: 4ac37cb2e9c740dba4b75a34d5358802 ' 
    -d '{	  
    "cid": "xx"
    }'
    
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    Return example:

    Service Summary

    {
        "item": {
                "cid": "3cd40201989943df8cd1ed845efcb043",
                "summary_new_or_old_flag": 2,
                "summary_classify_codes": "0003,0002",
                "summary_classify_names": "0003A,0002B",
                "summary_classify_paths": "AAA/0003A,AAA/0002B",
                "summary_template_name": "default1",
                "summary_staff_name": "admin01",
                "summary_handle_progress": "2",
                "summary_handle_progress_name": "Resolve",
                "remark": "summary",
                "customer_fields": [
                {
                "fieldid": "28f002c873c344d9a8f9b3606830dfbb",
                "field_name": "field01",
                "field_value": "value01"
                },
                {
                "fieldid": "9b9086c5bed84016af5adf273d41110e",
                "field_name": "field02",
                "field_value": "value02"
                }
                ],
                "update_time": "1554716281854"
            },
        "ret_code": "000000",
        "ret_msg": "success"
    }
    
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    Online old service summary

    {
        "item": {
                "cid": "3cd40201989943df8cd1ed845efcb043",
                "summary_flag": "1",
                "operation_name": "Business Unit",
                "req_type_name": "type01,type02",
                "summary_staff_name": "admin01",
                "question_status": "1",
                "question_description": "remark some question",
                "fields": [
                {
                "fieldid": "28f002c873c344d9a8f9b3606830dfbb",
                "field_name": "field01",
                "field_value": "value01"
                },
                {
                "fieldid": "9b9086c5bed84016af5adf273d41110e",
                "field_name": "field02",
                "field_value": "value02"
                }
                ],
                "invalid_session": "0",
                "update_time": "1554716281854"
            },
        "ret_code": "000000",
        "ret_msg": "success"
    }
    
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    # Error code

    # ● Operation Done
    Error code Error description
    000000 Operation done (Any code other than this code is an error code)
    # ● System Exception
    Error code Error description
    900001 Null token
    900002 Token expired. Get a new one
    900003 Incorrect signature
    900004 Company api configuration info not found
    999999 Unknown System Exception
    # ● Business Exception
    Error code Error description
    200001 Partnerid not passed
    200002 Company info not found
    200003 Visitor info not found
    200004 Param cannot be null
    200005 Entry ID or entry name not passed
    200006 The visitor is offline and cannot evaluate
    200007 The message has been evaluated and cannot be evaluated again
    200008 Message content is not passed
    200009 Evaluation type is not passed
    200010 Evaluation result is not passed
    200011 Chat ID is not passed
    200012 Message ID is not passed
    200013 Evaluation status is not passed
    200014 Bot info is not passed
    210001 Email not registered
    210002 Email cannot be blank
    220000 The field [x] is required and cannot be empty.
    220001 The length of [x] exceeds the maximum limit of [y] characters.
    220002 The value of [x] must be between [y] and [z].
    220003 The value of [x] is invalid. Allowed values are: [y], [z].
    220004 The value of [x] is not a valid timestamp.
    220005 The value of [x] is not a valid email address.
    220006 The value of [x] cannot be converted to the desired type.
    220007 The parameter [x] is invalid; it must be a valid JSON.
    Last Updated: 4/2/2025, 8:20:17 PM

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